Frequently Asked Questions:
How long does a Stationery/Invitation order take to process?
Approximately 3-4 weeks, sometimes less, sometimes more. The process can vary depending on how many proofs we do and how long it takes to communicate back and forth online. I always respond with your proof corrections within 24 hours.
Can you do a Rush Order on Invitations?
Your order can be upgraded to Express or Super Express printing, cutting printing time down from 10 to 8 to 6 business days for extra fees. Expedited Shipping is also available for an extra charge (cost varies with shipping location). Please note in your inquiry that you would like a Rush order.
Shipping is added to your order depending on location. For the upper 48 US States, charges run from $8 and up depending on weight & location for standard shipping. For shipping destinations outside the US I will charge an estimated shipping price based on a couple of quotes, if the actual shipping cost is more then $1 less then what was charged you will get a credit, if it is over P.ink pays the difference.
What exactly can I customize?
Free customization is limited to designs already created and found in the shop. This customization includes color scheme, text style, color and wording. Background Images of any designs in the shop can be customized and changed for an added design fee. Full Custom Creations made from scratch are also available and will incur design fees on an order to order basis. You will be notified of these fees up front.
Can I see a customized proof before I go forward with the order?
If you would like to see a design proof with your customizations completed, Pretty with Ink will require a $20 fee for the design time. If you decide to move forward with your printed order, the $20 will be used as a deposit and credited from the final printing cost. If you decide to NOT move forward with the final order, the $20 fee will NOT be credited. This proof will include a hidden company watermark.
Can I order Samples?
Yes, however samples are order overflow so it's possible I don't have the exact pieces you would like to see, inquire and I will let you know what is available. These samples are not customizable. If you purchase a sample and decide to move forward with a printed order, the price you paid for the sample will be credited back to you! Customized samples are available for $25, this includes one item of your choice with your color/text customizations.
What are your Refund/Exchange Policies?
There is a NO-RETURN or NO-REFUND policy on all orders. This is because of the customized nature of our products. If error is visibly due to P.Ink we will glady fix our mistakes upon the return of the miss-printed stationery or invitations. Because you are offered unlimited proofs through P.ink, it is entirely up to you to make sure ALL spelling, grammar, and text layout is correct and to your liking BEFORE you give final approval. Once you give final approval the order is complete. Any changes you would like made after giving final approval will incur additional costs.Please inspect your order carefully once it arrives! If, for any reason, you are missing items to your order, please contact us immediately and no later than 7 days after date of delivery. We will evaluate the request at that time and determine how to address it. We can not honor requests to replace missing items if the request is submitted more than 10 days after the order is complete.
Can I cancel my order?
Every order requires a minimum non-refundable $20 deposit. If you are cancelling your order during the proof process before you have submitted 'final approval' all monies received beyond the $20 deposit will be refunded. If you have given 'final approval' and the printing process has begun, the order can be cancelled, however only partial payment will be refunded after stop-printing and print-loss fees are applied. These fees vary for every order. Please just be sure about your order before giving final approval to save everyone time and money.
For Digital File Purchases: You have 3 days to print a sample proof to make sure all colors and layout are to your liking. Printers can vary in color. P.ink cannot be responsible for colors that are off when they are printed. However, we will attempt to help you figure out the problem and make any adjustments that might be needed.
Please realize because I use a Commercial printer, I have no way of knowing how your color choices will translate on the different paper types. I can only promise that the proof rendition I give you is an extremely close replication. Trust the colors on your screen, not on anything you may print yourself as commercial printers have higher ink counts for better mixing and color creation purposes. Most home based printers only have 3. All monitors are different so please be aware the color may not be exact. Also, paper type can sometimes alter the way a color appears. Please see the color section of this website for our color policies.
Can I add a photo?
Any listing can be reproduced with a photo (or a few) added. Photos should be 300 dpi or higher for print quality. P.ink cannot be held responsible for photo quality. It is illegal for P.ink to use images that are copyrighted without the permission of the photographer or company that holds the copyright. Any photos or illustrations used in our designs have permissioned use. When you submit photos, please be aware that it is assumed you have permission from the copyright holder or are the photographer yourself. You also agree to take full responsibility for any misuse of copyrighted images and agree to not hold P.ink reliable for any misuse of copyrighted images.
Is my Personal Information Safe?
Pretty with Ink Invites holds the rights to all designs created with/for you. We have the right to use these designs in our shop or as marketing tools. If you have issue with your name(s) being used in samples, please make that known.
When purchasing, all transactions take place through Etsy and/or Paypal. Both are secure and can be trusted. Any information Pretty with Ink Invites has of yours is never shared or sold. Mailing and Email addresses are used for marketing purposes only to send gifts, coupons, and sale information. If you would prefer to not receive any or all of these please make that known.
Pretty with Ink Invites (P.Ink) is proud of our high standards for quality and customer satisfaction.
Visit the testimonial page to see our feedback!